Site Terms

Trial Lessons

  • You must schedule a trial lesson 48 or more hours before the time of the lesson.
  • If you need to reschedule the trial lesson, please contact me as soon as possible.
  • If you need to cancel a trial lesson, please contact me as soon as possible.
  • If the trial is for a group lesson, all group members must come to the trial.

One-on-One Lessons

Scheduling

  • You must request to take a one-on-one lesson 48 hours, (2 days), or more before the time of a lesson.
  • If you purchase a package, you can schedule all of the lessons right away, or wait to schedule each one.
  • If you buy a package of 10 lessons, you must take those lessons inside of 7 weeks from the time you buy them.
  • If you buy a package of 20 lessons, you must take those lessons inside of 12 weeks from the time you buy them.
  • The time will be extended if I am sick or if I take vacation.

Rescheduling One-on-One Lessons

  • You must request to reschedule a one-on-one lesson 12 hours or more before the time of the lesson.
  • If you request to reschedule the lesson after the 12 hour limit, the lesson will simply be canceled and will follow the rules of a canceled lesson.

Canceling a One-on-One Lesson

  • If you need to cancel a lesson, contact me as soon as possible.
  • If you cancel 6 hours or more before the time of the lesson, you will receive a complete refund for the lesson, or it will be added back into your package.
  • If you cancel a lesson less than 6 hours before the time of the lesson, you will lose the session.

Group Lessons

Scheduling

  • The group must request to take a lesson 48 hours, (2 days), or more before the time of a lesson.
  • If the group purchases a package, all of the lessons can be scheduled right away, or the group can wait to schedule each one.
  • If the group buys a package of 10 lessons, the members must take those lessons inside of 9 weeks from the time the lessons are bought.
  • If a group buys a package of 20 lessons, they must the members must take those lessons inside of 14 weeks from the time

Attendance of Group Lessons

If a member or all members of a group cannot come to a lesson, he/she/they must tell me 6 hours or more before the lesson.

If a group member does not tell me before the 6 hour limit, he/she will loos that lesson and will have to pay for another lesson to finish the package with the group.

  • If a member of a group does not come to a lesson, and does not tell me, the member will lose the session.
  • If the whole group cancels the lesson after the six hour limit, the whole session will be lost.

Teacher Coaching sessions

 

  • The session must be paid for before coaching can begin.
  • Each session is 90 minutes long.
  • If you pay for the session by itself and later decide you would like more resources, please ask me for an invoice for the difference.
  • You must book your session 48 hours before you would like to take it.
  • If you need to reschedule, please do so through the booking email you will receive as soon as possible.
  • If you need to cancel, you must do so at least 6 hours before the session.
  • If you cancel less than 6 hours before the session, the cost of the session will be lost.

 

 

Lateness Policy

  • If you are less than 20 minutes late for a lesson, the class will be taken normally.
  • If you are more than 20 minutes late for a lesson, there will be no class, and you will be charged for the lesson.

Questions

  • If you have questions about anything in this policy, please contact me on this site or by email.
  • <teacherholly@hollytreeenglish.com>